Customer Outcomes Manager, iQueue for Operating Rooms

🔥 0 minutes ago

🐻 Alaska, Arizona, +11 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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LeanTaaS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $130M Series D on 2020-12

Artificial Intelligence • Healthcare Insurance • SaaS

LeanTaaS is a company that helps hospitals and ambulatory service providers optimize their capacity and operations through AI, machine learning, and predictive analytics. By leveraging these technologies, LeanTaaS enables healthcare organizations to maximize capacity, improve ROI, and enhance patient experience without needing more capital or staff. Their solutions focus on areas such as operating rooms, infusion centers, and inpatient flow, aiming to streamline patient throughput, optimize staff utilization, and reduce staff burnout. The company also offers 'Transformation as a Service' to ensure successful implementation and change management within healthcare settings. Their iQueue solution suite is cloud-based, providing real-time insights and forecasting tools to improve scheduling, capacity management, and decision-making, ultimately benefiting patients, providers, and the healthcare system's bottom line.

📋 Description

• Establish and maintain strong relationships with customer executive teams through quarterly business reviews and other relationship management strategies • Articulate the benefits of our products to a variety of stakeholders - this includes explaining the financial return-on-investment to hospital CFOs, as well as educating other hospital leaders on operational improvements that can’t always be quantified • Help refine our product vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap • Ensure our newest product enhancements are adopted at your customer sites. Our product is growing rapidly and you will be responsible for providing your customer with the latest tools that we offer • Advise your customers on how to solve all operational challenges they face in their perioperative departments. Our customers rely on us to guide them using a combination of software solutions and best practices from our experience with leading health systems across the country • Build and run analytics to track customer operations and performance, helping them identify and resolve potential problems before they arise • Partner with our Account Managers to help them identify opportunities to grow our presence at the health systems that use our products • Work with marketing to produce case studies, customer videos, and presentations for industry events to highlight the results you’ve helped your customers achieve • Provide exceptional support to your customers, including training on new features and functionalities and addressing ad-hoc needs as they arise

🎯 Requirements

• Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience • 5+ years of professional experience in a client- or customer-facing role within the healthcare industry, with a thorough understanding of hospital operations. This could include healthcare management consulting, customer success, project management, or direct experience working for a health system • A drive to constantly learn and improve without waiting to be told what to do. We will provide you with the tools you need to be successful if you are willing to take charge of your growth • A results-driven attitude and willingness to take accountability for your work output and for the success of your customers • A background in process improvement, software implementation and/or other customer-facing experience at a high-growth software company • Experience working with C-suite executives or other high level leadership professionals • Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test) • Strong project management skills, including managing multiple projects, coordinating cross functioning teams with dynamic deadlines • Experience with data analysis using any tools (e.g., Excel, Tableau) • Ability to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones • Ability and willingness to travel 25-50% of the time

🏖️ Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs