Forward Deployed Engineer, Care Operations

🔥 37 minutes ago

🇺🇸 United States – Remote

💵 $153k - $189k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

🤝 B2B

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Healthcare Insurance • B2B

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Own the technical systems that move members from “New” to “Scheduled” and “Infused”, including the automations, integrations, and workflows that drive each transition. • Identify funnel drop-off points through data and direct observation; build the fixes, not just the recommendations. • Design and maintain the member activation pipeline, ensuring every new employer deal translates into a structured, repeatable onboarding flow. • Build tooling that surfaces the right information to the right person at the right time, reducing manual work and improving response rates. • Build and maintain integrations across all of our internal and external tooling as the stack evolves. • Write production-grade code and automation (Python, SQL, APIs, webhooks, low-code tools) that the Care Ops team depends on daily. • Leverage AI tooling, including LLMs, to build faster, automate intelligently, and solve problems that traditional scripting can’t. • Own data quality and system reliability; when something breaks or drifts, you catch it and fix it before it affects members. • Translate operational problems into technical solutions, and technical constraints into process design that the team can actually execute. • Document workflows, system architecture, and integration logic so the team isn’t dependent on tribal knowledge. • Work directly with Care Coordinators and clinical staff to understand where manual effort is highest and where automation will have the most impact. • Contribute to sprint planning and roadmap prioritization; you have a point of view on what to build next and why. • Build dashboards and reporting that give the Care Ops team real-time visibility into funnel performance, outreach quality, and activation rates. • Design and maintain computed metrics (e.g., time-to-schedule, outreach cadence health, case aging) that surface actionable signals rather than just raw data. • Partner with Member Growth and Client Success to ensure commercial and clinical metrics are aligned and trustworthy.

🎯 Requirements

• Technically autonomous, you build your own tools, write production code, and lean heavily on AI to move faster than a team three times your size. • Fluent across the full technical stack this role requires: Python or equivalent scripting, SQL, REST APIs and webhooks, and low-code/no-code automation platforms. • Operationally literate, you understand process design, can map a workflow, and know the difference between a tool that technically works and one that the team will use. • Strong systems thinker: you build for scale from day one and leave things more structured than you found them. • AI-native in how you work, you use LLMs as a force multiplier for building, debugging, and problem-solving, not as a novelty. • Clear communicator: you can explain a technical decision to a non-technical teammate and an operational tradeoff to an engineer. • High ownership orientation, you don’t wait to be told what to fix, and you don’t consider something done until it’s working in production. • Prior experience in ops-heavy or process-engineering environments, you’ve lived inside a workflow before you automated it. • Experience working in early-stage startups where the infrastructure you’re inheriting is uneven and the roadmap is yours to shape. • Familiarity with healthcare operations, specialty pharmacy, or care coordination workflows. • Experience with CRM platforms (HubSpot preferred) and patient-facing systems. • Comfort with multi-agent AI architectures or Claude Code / LLM-assisted development workflows.

🏖️ Benefits

• Offers Equity