Senior Application Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $26 - $31 / hour

⏰ Full Time

🟠 Senior

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LEARFIELD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚽ Sports

📱 Media

Sports • Media • Marketing

LEARFIELD is a leading company in the college sports and live events industry, specializing in connecting brands and collegiate athletics with fans. They offer a wide range of solutions including sponsorship, ticketing, licensing, digital marketing, and publishing. LEARFIELD engages over 150 million fans across the United States, leveraging media, technology, and data to create value for university partners and venues. Their services also include developing NIL (Name, Image, Likeness) opportunities, strategic multimedia rights, and enhancing fan experiences through exclusive content and merchandise. With a strong focus on diversity and inclusion, LEARFIELD is a key player in the sports industry, working with schools, venues, and brands to maximize their reach and engagement.

📋 Description

• Deliver high-quality, front-line technical support primarily via phone • Participate in a rotating after-hours support schedule • Troubleshoot and resolve complex client issues related to product functionality • Interpret and explain standard reporting tools and identify discrepancies • Develop and maintain comprehensive internal documentation and client-facing knowledge base content • Support pre-release testing by validating new features and functionality prior to client deployment

🎯 Requirements

• 2+ years of hands-on experience with Paciolan’s ticketing products • Direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software • Experience in event-day operations, box office management, or related functions • Solid understanding of database concepts and Paciolan applications • Exceptional interpersonal, verbal, and written communication skills • Ability to operate effectively with moderate to minimal supervision

🏖️ Benefits

• Medical • Dental • Vision • Health Savings Account • Life Insurance and Other Insurance Plans • Flexible Paid Time Off (minimum 10+ days annually) • Parental Leave • 20 Paid Holidays • 401(k) + Match • Short/Long Term Disability