Technical Account Manager

Job not on LinkedIn

🔥 3 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Serve as the primary post-sales technical point of contact for assigned enterprise customers • Build trusted customer relationships and advocate for customer needs within Legrand • Conduct regular customer check-ins and quarterly business health reviews • Help customers achieve business outcomes and maximize solution value • Support customer reference activities and strengthen long-term loyalty • Manage and track post-sales technical escalations through resolution • Ensure support cases progress toward timely outcomes • Troubleshoot technical issues and determine resolution paths • Coordinate resolution across Support, Engineering, Product Management, and other internal teams • Collaborate with development teams to identify, reproduce, document, and resolve product defects while managing customer expectations • Provide firmware and software update recommendations and support deployment planning • Coordinate cross-functional project teams including Professional Services, Product Management, Engineering, and Support • Facilitate communication between customers and internal stakeholders • Partner with Product Management to document and prioritize customer requirements • Align future product direction with customer business and technology roadmaps • Develop and maintain strategic customer success plans • Identify account growth and expanded solution adoption opportunities • Track customer activities, resource utilization, and account status • Report customer escalations and account health metrics • Identify and document operational processes that improve customer success and scalability • Lead technical meetings, consultations, and product demonstrations • Educate customers on platform capabilities, best practices, and new features • Support deployment planning and implementation activities • Provide updates to help customers meet deployment and operational timelines

🎯 Requirements

• Degree in Business or a related field, or an equivalent combination of education and experience • 5-10 years of experience in a customer-facing environment such as enterprise customer support, technical consulting, or a similar technical account management role • Strong written, verbal, and presentation skills • Ability to communicate effectively with technical teams, business leaders, senior executives, and C-level stakeholders • Proven project management and cross-functional collaboration skills in in-person and virtual environments • Strong analytical and problem-solving skills related to technical and project management challenges • Familiarity with Salesforce.com reporting and support case trend analysis • Data center infrastructure and deployment experience • Solid Linux administration and user-level experience • Knowledge of network configuration, integration, and diagnostics, including TCP/IP and HTTP(S) • Experience troubleshooting SNMP environments, including MIB interpretation and mapping, SNMP sets/gets/walks/traps, and MIB browser tools • Experience with VMware ESX/ESXi, Hyper-V, Proxmox, and KVM • Strong organizational skills with the ability to manage multiple customers, projects, priorities, and commitments simultaneously • Ability to troubleshoot technical issues and coordinate resolution paths • Strong customer relationship management skills and a customer-first approach • Preferred: previous Linux System Administrator experience • Preferred: enterprise-level data center support experience • Preferred: experience coordinating customer deployments involving multiple technical stakeholders • Preferred: experience working with Product Management and Engineering teams to influence product enhancements • Preferred: strategic account planning and business development experience

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • High employer 401K match • Paid time off (PTO) and holiday pay • Short-term and long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network