Provider Relations Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $41.6k - $75.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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This company has sponsored H1B visas in the past.

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Serve as the primary support resource for counselors across the provider network, responding to workflow, documentation, and program-process inquiries • Provide guidance on required paperwork and administrative forms • Assist counselors with submission processes • Support providers in understanding procedures to ensure timely and accurate report submissions • Monitor common inquiries and trends to identify information gaps and recommend improvements • Collaborate with clinical leadership, operations, and administrative teams • Maintain current knowledge of program policies, compliance requirements, and operational procedures • Develop and maintain reference materials, FAQs, and job aids • Ensure timely, professional, and customer-focused communication with providers

🎯 Requirements

• Associates degree in Behavioral Health, Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience) • 2+ years of experience in a provider relations role, providing admin support to behavioral health programs, provider networks, or healthcare personnel • Familiarity with professional health documentation, case management processes, and standards in behavioral health settings • Experience working with provider support, non-technical help desk functions, or customer service in a healthcare environment • Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently • Excellent verbal and written communication skills, with the ability to explain processes clearly to diverse audiences • High attention to detail and ability to manage multiple inquiries in a fast-paced environment • Proficient in navigating electronic systems, computer programs, and virtual service platforms • Proficiency within provider portals and standard office software • Ability to prioritize projects and excellent time management skills • Ability to work collaboratively across multidisciplinary teams while maintaining professionalism and responsiveness • U.S. citizenship and fluency in English required • Ability to successfully pass criminal history, fingerprint background checks, and credential verification required • Ability to maintain and retain suitability investigation and clearance as required • Separate, quiet, private, confidential workspace required • Own reliable high-speed internet hard wired to the home required; mobile-device hotspot/tethering and wireless ISP are not acceptable

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