ServiceNow Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $87.1k - $157.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Administer and configure ServiceNow workflows, integrations, dashboards, reports, and service processes • Support incident, request, knowledge, configuration, asset, and service management processes • Develop and implement approved workflow enhancements and automation • Support integrations between ServiceNow and operational, endpoint, asset, monitoring, and other systems • Develop reporting and dashboards for SLA, service performance, operational, and management requirements • Support CMDB data quality, configuration management, service mapping, and ITSM/ITOM activities • Troubleshoot ServiceNow platform and workflow issues • Coordinate platform issues and enhancements with TSA ServiceNow stakeholders and process owners • Support testing, validation, deployment, documentation, and rollback procedures for platform changes • Analyze workflow and service data to identify process inefficiencies and improvement opportunities • Support continuous improvement of ITSM processes and ServiceNow capabilities • Maintain accurate technical and operational documentation

🎯 Requirements

• Bachelor’s degree and 4+ years of prior relevant experience; additional years of experience may be considered in lieu of degree • Relevant experience supporting ServiceNow engineering or ITSM/ITOM functions in an enterprise or federal IT environment • Demonstrated experience configuring or administering ServiceNow • Strong analytical, communication, documentation, organization, and problem-solving skills • Experience supporting enterprise service management processes and workflows • Ability to work effectively with technical, operational, government, and contractor stakeholders • Ability to obtain and maintain TSA Suitability • Ability to obtain and maintain Public Trust Security Clearance