Customer Support Specialist

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Lemonclean

WebsiteLinkedInAll Job Openings

11 - 50 employees

We're an independent eco-friendly commercial cleaning company operating in and around East Yorkshire and North Lincolnshire. We offer competitive cleaning services for your business.

📋 Description

• Respond to customer inquiries promptly and professionally via phone, email, and live chat. • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and finding the best solution. • Process orders, returns, exchanges, and warranty claims accurately and efficiently. • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively. • Document all customer interactions in our CRM system and escalate issues when necessary. • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues. • Strive to exceed customer expectations and contribute to customer loyalty and retention. • Identify trends in customer feedback and report them to help improve products and services.

🎯 Requirements

• 2+ years of experience in customer service or support role • Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus. • Advanced sense of integrity and commitment to customer satisfaction. • Demonstrated passion for excellence with respect to treating and caring for customers. • Strong phone, verbal & written communication skills along with active listening. • Pleasant, patient, and friendly attitude • A passion for hockey or sporting goods is a plus but not required.

🏖️ Benefits

• Medical, Dental, Vision & Disability Insurance • Life and Long-Term Disability Insurance • Flexible Spending Plan • 401(k) with match • Paid Time Off • Paid Holidays • Parental Leave • Employee Discount