Technical Services Manager – Baking

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🕒 April 28

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Lesaffre North America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1853

🤝 B2B

🧬 Biotechnology

B2B • Biotechnology

Lesaffre North America is a commercial baking ingredients and solutions provider and subsidiary of the Lesaffre Group. With a history rooted in yeast production, the company supplies yeast, dough improvers, shelf-life extenders, flavor and formulation ingredients, and technical services to industrial bakeries, bakery distributors, foodservice operators, in-store bakeries, and artisan bakers. Lesaffre offers product formulation support, production efficiency expertise, clean-label and organic options, and brands such as Red Star Yeast, serving both commercial customers and home bakers.

📋 Description

• Provide technical support and services to new, existing, and potential accounts • Assist sales team in gaining new business and maintaining client relationships • Ensure timely and accurate completion of product application and line extension projects • Conduct field evaluations and provide recommendations for product improvements • Communicate technical information through reports and database inputs • Maintain accurate testing instructions and provide technical service to customers • Assist in project development and design • Stay updated on industry trends and baking processes • Attend trade shows, summits, and continuing education to share insights • Provide technical training and ensure customer satisfaction • Communicate effectively with management and production personnel • Troubleshoot application problems and participate in product testing • Identify market opportunities and make recommendations for new product development

🎯 Requirements

• High school diploma or equivalent and formal baking training • 5 or more years of practical experience in the baking industry • Ability to analyze baking process, explain and demonstrate products, make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations • Excellent analytical skills are required to solve difficult technical problems for major customers • Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA) • Weekend and early/late working hours are required as needed

🏖️ Benefits

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match • 11 paid holidays • Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units