Truck Line Representative

🕒 August 25

🔔 Pennsylvania – Remote

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💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 6%

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Logo of Levin Furniture & Mattress

Levin Furniture & Mattress

501 - 1000 employees

Founded 1920

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Levin Furniture & Mattress is a retail company that specializes in selling a wide range of furniture and mattresses for various rooms in the home. With locations across Altoona, Canton, Cleveland, Greensburg, Pittsburgh, State College, and Youngstown, Levin Furniture & Mattress aims to provide a welcoming shopping environment where customers can find quality pieces that fit their lifestyle and budget. The company actively engages in community support through charitable initiatives and emphasizes customer satisfaction with flexible financing options and protections for their products.

📋 Description

• Assist delivery teams and customers with day-of-delivery issues • Answer inbound truck-line calls from drivers supporting delivery teams in customers’ homes • Resolve delivery issues while teams remain on site • Monitor stop times and route progress to ensure timely deliveries • Make routing and delivery decisions • Reconcile completed deliveries, exchanges, and returns daily • Document issues and resolutions in DispatchTrack • Assist drivers with additional stop time and route delays during out-of-service moments • Review and respond to accommodation requests by reviewing routes and capacity • Perform other tasks assigned by team leadership

🎯 Requirements

• High school diploma or equivalent combination of education and experience • Previous clerical experience preferred • Excellent verbal and written communication and listening skills • Basic reading and comprehension skills • Basic numerical reasoning skills • Ability to complete paperwork accurately, neatly, and efficiently • Knowledge of software including Microsoft Office • Excellent organizational skills • Outstanding customer service skills • Ability to multitask in a fast-paced working environment • Knowledge of GERS, Loft, WMS, Storis, and Salesforce systems preferred • Ability to sit and reach at shoulder height regularly • Ability to communicate effectively with customers and co-workers by telephone • Ability to read documents and computer screens • Ability to type information into a computer

🏖️ Benefits

• Paid training • Growth opportunities and promotion from within • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K • PTO • Generous employee discount • Friendly, supportive work environment

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