Field Service Technician – Appliance Repair

🕒 March 5

🇺🇸 United States – Remote

💵 $52k - $65k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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LG Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

🔧 Hardware

🛍️ eCommerce

💰 Post-IPO Equity on 2023-02

Hardware • eCommerce • Consumer Electronics

LG Electronics is a leading global manufacturer of electronics and home appliances, known for its innovative technology and commitment to quality. The company offers a wide range of products including televisions, audio systems, refrigerators, washing machines, and air conditioning units. With a focus on improving consumer lifestyles through advanced technology, LG aims to deliver products that enhance convenience and efficiency in everyday living.

📋 Description

• Deliver exceptional customer experience while servicing products in the home. • Diagnose and repair all major appliances, TVs and A/C units. • Manage inventory and perform a number of other administrative tasks on a daily basis. • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

🎯 Requirements

• Minimum 1 year experience in a technical role (Field Service preferred). • Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products). • Experience in the use of tools, and diagnostic test equipment. • Ability to properly trouble-shoot, diagnose, repair and document product/system issues. • Valid Driver’s license in good standing. • Ability to obtain appropriate EPA Certification. • Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

🏖️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance.