Field Service Technician

🕒 March 1

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Standard Bots

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

💰 Venture Round on 2018-03

Artificial Intelligence • Robotics • Manufacturing

Standard Bots is a company focused on advancing AI in robotics. They have developed the RO1, a six-axis, programmable robotic arm that integrates AI to automate a wide range of manufacturing tasks such as CNC tending, case packing, deburring, inspection, and more. Their solution is designed to be powerful yet intuitive, aiming to make automation more accessible to both operators and developers. By providing automation tools that are easy to use and integrate, Standard Bots seeks to enhance productivity and safety in manufacturing environments. Additionally, they focus on expanding the potential use cases of robotics beyond manufacturing, improving human productivity and offering solutions that can aid in everyday tasks. With a recent funding of $63 million, they are poised to accelerate developments in AI and robotics, creating smarter robots for a safer and brighter future.

📋 Description

• Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots • Perform installations, commissioning, and system integration at customer facilities • Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance • Troubleshoot mechanical, electrical, and software issues both on-site and remotely • Provide remote technical support via phone, email, and video conferencing when on-site visits are not required • Train customers on robot operation, programming, and basic troubleshooting procedures • Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system • Manage spare parts inventory and ensure proper tools and equipment are available for service calls • Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements • Achieve field service KPIs for ticket resolution and first-time fix rates

🎯 Requirements

• 2–4 years of hands-on experience in robotics, industrial automation, or electromechanical systems • Associate degree or higher in a technical field, engineering, mechatronics, or related discipline • Strong mechanical and electrical troubleshooting skills with proven field service experience • Valid driver's license with a clean driving record and ability to travel extensively (60–80% field time) • Proficiency with hand tools, power tools, diagnostic equipment, and multimeters • Ability to read and interpret technical documentation, wiring diagrams, and schematics • Physical capability to lift up to 50 lbs. and work in various manufacturing environments • Excellent customer service skills with professional communication abilities • Able to systematically analyze problems within defined procedures and best practices to achieve appropriate resolution

🏖️ Benefits

• Employee Stock Options • Paid time off • Medical/dental/vision insurance • Life insurance • Disability insurance • 401(k)