LGC
1001 - 5000 employees
Founded 1842
🏥 Healthcare
🍽️ Food & Beverage
🏭 Manufacturing
Healthcare • Food & Beverage • Manufacturing
LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.
Field Service Engineer II
🔥 55 minutes ago
🍂 Massachusetts – Remote
💵 $29 - $43 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 Field Service Engineer
🦅 H1B Visa Sponsor
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LGC
1001 - 5000 employees
Founded 1842
🏥 Healthcare
🍽️ Food & Beverage
🏭 Manufacturing
Healthcare • Food & Beverage • Manufacturing
LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.
📋 Description
• Provide front-line technical support for LGC laboratory instrumentation and consumables • Resolve technical equipment and software problems remotely and onsite at customer locations • Perform instrument installations, system start-up, integration support, commissioning, repairs, preventative maintenance, and production optimization • Deliver onsite operator and technical training to customers • Log and forward instrument issues and engineering design requests to the Field Service Advisor team • Shadow and assist senior Service Engineers during installations • Provide independent service support without direct oversight • Participate in 24/7 on-call emergency service support and troubleshooting • Collaborate with the Field Service Manager, service team members, Field Service Engineers, Technical Advisor team, and Sales • Lead or collaborate on customer issue resolution, process improvements, corrective actions, and service case completion • Support new processes and instrument implementation in the field • Contribute to service-related KPIs including FRFT, customer satisfaction, TAT, MTTR, and onsite completion days • Support special projects and delegate tasks when appropriate • Address corporate initiatives and other business needs as assigned
🎯 Requirements
• 2-year degree in a mechanical, industrial, or electrical technical field, or equivalent amount of experience • Knowledge of basic engineering principles, theories, and techniques • 3 years’ experience in Field Service • Preferred: 3 years’ experience in Field Service in the Life Science or Ag-Bio Science field • Valid driver’s license and good driving record • Clean criminal record due to travel visa qualification requirements • Ability to travel up to 75%, domestically and internationally • Availability for 24/7 on-call emergency service support • Ability to provide service support independently of direct oversight • Strong customer care and customer experience focus • Adaptability and willingness to change and flex work schedule as needed • Excellent written and oral communication • Ability to work closely with internal and external teams • Current U.S. work authorization • Must not require sponsorship for temporary visas, including H-1B, H-2B, OPT, O-1, and TN • Alignment with LGC values: Passion, Curiosity, Integrity, Brilliance, and Respect
🏖️ Benefits
• Competitive compensation with strong bonus program • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long-term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Monthly onsite/virtual Town Hall meetings • Cheer program recognizing outstanding work • Company-wide social events • Frequent catered lunches
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