Student Accounts Contact Center Agent I

🕒 October 31, 2025

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

⚪️ Entry-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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👻 Ghost score 69%

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

Liberty University is a prominent institution located in the foothills of the Blue Ridge Mountains in Lynchburg, Virginia. Established in 1971, it focuses on training champions for Christ by providing academic excellence in a Christ-centered environment. With a student body of 14,000 residential students and over 90,000 online students, Liberty offers more than 700 unique programs of study, ranging from certificate to doctoral levels. The university also boasts 20 NCAA Division I athletic programs, emphasizing a holistic educational experience.

📋 Description

• Serve as a primary contact via phone calls, live chats, and emails for students seeking financial aid information • Perform proactive outbound calls to provide students with updated Financial Aid information • Complete SharePoints, follow up with students, and work on Special Projects • Maintain updated and accurate information on each account • Attend scheduled training events to stay current on financial aid topics • Represent the Office professionally and support Liberty University’s mission • Perform other duties as assigned

🎯 Requirements

• Ability to work a flexible schedule that may include days, evenings, and weekends • Excellent and detail-oriented communication, arithmetic, and organizational skills • Ability to use a calculator and computer, including Microsoft Word, Excel, and Outlook • Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow, and Banner software • Financial aid experience and knowledge of aid programs and processes preferred • Knowledge of federal and state aid programs, including PELL, FSEOG, FWS, FDLP, VTAG, Vocational Rehabilitation, institutional aid and scholarships, veterans/military benefits, and outside aid • Experience with student development, student affairs, or academic affairs preferred • Fluent in Spanish or American Sign Language preferred • Ability to articulate and defend Liberty University’s unique Christian educational mission and vision • Must not be in default on any federal student or parent loan • Must not be convicted of, or have pled nolo contendere or guilty to, a crime involving acquisition, use, or expenditure of government funds, or have been determined to have committed related fraud or material violations • Ability to pass Banner and training tests • Excellent customer service skills and ability to provide accurate, timely support • Ability to follow federal, state, and institutional policy and compliance requirements, including confidentiality and recordkeeping • Proper phone etiquette and professional representation of the university required • Strong organizational, computer, reasoning, analysis, judgment, and problem-solving skills

🏖️ Benefits

• Comprehensive benefits, including health insurance, retirement plans, and tuition assistance