Student Accounts Recovery Agent I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $20 / hour

⏰ Full Time

⚪️ Entry-level

🚫👨‍🎓 No degree required

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

Liberty University is a prominent institution located in the foothills of the Blue Ridge Mountains in Lynchburg, Virginia. Established in 1971, it focuses on training champions for Christ by providing academic excellence in a Christ-centered environment. With a student body of 14,000 residential students and over 90,000 online students, Liberty offers more than 700 unique programs of study, ranging from certificate to doctoral levels. The university also boasts 20 NCAA Division I athletic programs, emphasizing a holistic educational experience.

📋 Description

• Process inbound and proactive outbound phone calls, chats, and emails regarding financial aid and related Student Financial Services areas • Maintain updated and accurate information on each account • Attend scheduled training events to stay current on financial aid topics • Serve as a primary contact for students seeking information about financial aid status • Perform proactive outbound calls to provide updated financial aid status information • Complete SharePoints, follow up with students, and work on special projects • Work effectively as a team member while embracing and fostering Liberty University's mission • Perform other duties as assigned • Occasionally travel to local and campus locations

🎯 Requirements

• Ability to work a flexible schedule that may include days, evenings, and weekends • Excellent and detail oriented communication, arithmetic, and organizational skills • Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries • Individual must not be in default on any federal student or parent loan • Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or be administratively or judicially determined to have committed fraud or any other material violation of law involving government funds • Ability to pass Banner and training tests • Ability to demonstrate excellent customer service including accurate and timely support to students and staff • Ability to adhere to federal, state, and institutional policy and compliance requirements including confidentiality and recordkeeping requirements • Proper phone etiquette and ability to represent the university in a professional manner • Strong organizational skills • Excellent computer skills • Ability to reason, analyze information and events, and apply judgment to solve routine and complex problems • Preferred: Bachelor's degree • Preferred: Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow, and Banner • Preferred: Financial aid experience and aid program and process knowledge • Preferred: Knowledge of federal and state aid programs including PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., institutional aid and scholarships, veterans/military benefits, and outside aid • Preferred: Experience with student development, student affairs, or academic affairs • Preferred: Fluent in Spanish or American Sign Language

🏖️ Benefits

• Comprehensive benefits, including health insurance, retirement plans, and tuition assistance