Donation Support Services Coordinator

🔥 1 minute ago

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Lifeline of Ohio

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Lifeline of Ohio is dedicated to saving and healing lives through the gift of organ and tissue donation. The organization focuses on providing grief support, advocacy, and volunteer opportunities, emphasizing the importance of donation in benefiting individuals and families in need of transplants.

📋 Description

• Coordinate and promote organ, eye, and tissue donation across Ohio • Organize and assist with tasks so donation efforts run smoothly across multiple stakeholders • Provide communication and ensure compliance with regulating, governing, and accepting agencies • Work with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process • Educate families about the opportunity to pursue organ, eye, and tissue donation • Obtain and enter patient medical and social information • Communicate referral and case information to internal and external stakeholders • Identify initial suitability for tissue and eye donors • Assess donor registry status or contact the appropriate organ procurement organization • Document and evaluate medical suitability criteria • Communicate with coroners and obtain permission for donation when applicable • Coordinate authorization and UDRAI processes with partners and legal next of kin • Support donor families with follow-up • Contact tissue and eye processors for donor review and acceptance • Document required information in the charting database • Ensure documentation standards and policy deviations are addressed with Quality and Regulatory Affairs • Coordinate donor transportation for recovery • Complete touch-base calls during case progression and post-case follow-ups • Ensure case checklists are completed timely • Deliver shift reports and receive reports from the previous shift

🎯 Requirements

• Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred • 2+ years experience working in a call center environment or a relevant combination of the listed education and experience • Able to work mid shift hours • Commitment and enthusiasm about the organization’s mission and programs • Ability to work effectively in a remote environment, utilizing multiple communication channels • Computer literacy with ability to effectively utilize multiple browsers and healthcare applications • Ability to understand complex policies and procedures and follow directions accurately • Detail-oriented with a critical degree of accuracy regarding data entry • Friendly, helpful, and professional demeanor, both verbal and written • Ability to work collaboratively with people from various backgrounds • Candidates must be working from Ohio, Indiana, Kentucky, or South Carolina

🏖️ Benefits

• Competitive pay • Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA) • Generous PTO bank available for immediate use • 9 company holidays and 2 floating holidays of your choice • Paid Maternity, Paternity, and Family Leave • Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform • Company provided term life, AD&D, short-term and long-term disability insurance • Company paid-for certifications and license renewals • 401(k) plan (Traditional & Roth options) with company match • Performance Bonuses • Organizational dedication to internal advancement and promotion opportunities