Billing Solutions Coordinator

🔥 43 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Resolve incoming Revenue Cycle Management and Patient Billing inquiries, including eligibility, benefits, billing, and collections questions • Provide prompt and courteous service to patients, vendors, health plans, and clinic employees • Handle Revenue Cycle interactions by inbound and outbound phone, email, voicemail, faxes, and patient portal • Communicate with offices and patients to ensure current information • Process payment requests from patients • Update insurance plan and other portal information for patients • Support leadership with daily, weekly, and monthly reporting • Answer patient questions and concerns regarding accounts and centers • Work with patients and providers to resolve account challenges and communicate troubleshooting next steps • Identify potential revenue cycle challenges and escalate them for departmental or leadership review • Review billing transactions for accuracy and help resolve payment posting challenges • Work remotely within any US locality on the applicable time-zone shift

🎯 Requirements

• High school diploma or GED equivalent required • 2+ years of experience in a call center environment • Healthcare revenue cycle experience strongly preferred • Prior experience working with Electronic Health Record systems (EHRs), call center and phone systems • Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email • Strong understanding of major health insurance carriers (in and out-of-network) • Knowledge of medical terminology • Demonstrated professionalism in dealing with confidential and sensitive patient information • Detail-oriented with ability to multi-task and prioritize in a fast-paced environment • Ability to type fluently • Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients • Qualified candidates must be legally authorized to be employed in the United States • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture • Must be able to sit, stand, bend, talk, hear, and frequently walk • Must be able to lift and/or move objects up to 25 pounds • Must have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Quarterly bonus potential • Reasonable accommodations for disabilities