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Insurance Verification Coordinator

🔥 3 minutes ago

🇺🇸 United States – Remote

đź’µ $20 - $24 / hour

⏰ Full Time

🟢 Junior

đź”’ Insurance

🚫👨‍🎓 No degree required

Where this job comes from

Posted on LifeStance Health's careers page, not through a job board

First seen by Remote Rocketship 3 minutes ago

Logo of LifeStance Health

LifeStance Health

5001 - 10000 employees

đź’Ľ Consulting

🛡️ Insurance

🏥 Healthcare

đź’° Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

đź“‹ Description

• Verify eligibility and benefits for new and established patients via payer portals and direct payer outreach • Perform ongoing re-verifications to maintain active coverage and accurate benefit information • Determine coverage compatibility with LifeStance services, including therapy, psychiatry, medication management, and telehealth • Confirm provider network participation and identify out-of-network implications • Identify, obtain, document, and facilitate prior authorization, pre-certification, and referral requirements • Verify and manage Employee Assistance Program benefits • Record approvals and verification activities in the billing system, electronic health record, and practice management systems • Review patient-submitted insurance and demographic information using Phreesia and related platforms • Validate and reconcile patient-reported insurance data against payer-verified eligibility information • Resolve insurance, demographic, patient chart, and front-end revenue cycle discrepancies • Investigate and evaluate claim rebilling when incorrect insurance information is corrected • Identify billing barriers and facilitate accurate, timely reimbursement • Communicate insurance benefit information to internal partners and patients • Alert practice operations and leadership to uninsured, underinsured, or high-risk accounts • Meet productivity, quality, and accuracy standards • Participate in special projects, workflow enhancements, process improvements, operational reporting, and data requests

🎯 Requirements

• High school diploma or GED required • Minimum of 1 year of experience in medical insurance verification, medical billing, or healthcare revenue cycle operations • Working knowledge of commercial insurance, Medicare, Medicaid, and Employee Assistance Program (EAP) structures • Understanding of prior authorization and referral processes • Experience using electronic health records (EHR), automated billing systems, and patient intake platforms such as Phreesia • Ability to interpret intake data and reconcile discrepancies between patient-reported and payer-verified information • Strong analytical, problem-solving, and organizational skills • Ability to manage a high-volume workload independently in a remote environment • Strong written and verbal communication skills, including patient-facing communication • Demonstrated awareness, inclusivity, and sensitivity in working with individuals from diverse backgrounds

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Potential bonus • Remote work

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