Intake Coordinator

🕒 August 10

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Handle communications via inbound and outbound phone calls, email, voicemail, faxes, and chat • Conduct intake assessments and match new patients with appropriate LifeStance providers • Schedule initial appointments and document patient needs, including talk therapy and medication management • Collect insurance information and verify eligibility and in-network benefits • Obtain and verify clinical history, demographic details, insurance information, and eligibility • Collect credit card information for file while maintaining compliance • Assist patients with portal setup and new patient paperwork • Process and manage referral paperwork • Accurately document patient interactions and transactions in the EHR system • Contact referral sources, patients, and provider offices to obtain information for benefits verification and prior authorizations • Contact existing patients to initiate new services from internal and external referrals • Answer questions about new patient appointments and referrals • Assist with incoming emergency calls and follow crisis call protocols • Perform additional tasks assigned by management to support intake department efficiency • Follow policies, regulations, and compliance standards, including HIPAA and PCI

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree preferred • 2+ years of experience in a contact center environment and/or healthcare environment • Strong computer proficiency with Microsoft Office, internet, and email • Prior experience with Electronic Health Record systems preferred • Clear understanding of insurance-related terminology • Fluency in English required; fluency in Spanish preferred • Quiet, distraction-free, dedicated HIPAA-compliant workspace in a remote office • High-speed hard-wired internet access • Ability to multitask and prioritize work in a fast-paced environment • Ability to sit, stand, bend, talk, hear, and walk as required • Ability to lift and/or move objects up to 25 pounds

🏖️ Benefits

• Medical, dental, vision, AD&D, short- and long-term disability, and life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Remote work arrangement