Tier 2 Backup & Disaster Recovery Engineer – 3rd Shift

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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LightEdge Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

☁️ SaaS

🏢 Enterprise

🔐 Security

💰 $5M Private Equity Round on 2004-04

SaaS • Enterprise • Security

LightEdge Solutions is a technology company specializing in highly secure cloud, colocation, connectivity, and managed services. With over 30 years of experience, LightEdge helps businesses optimize their IT infrastructure by offering advanced solutions like cloud storage, backup-as-a-service, and disaster recovery. The company is dedicated to providing secure and compliant platforms that protect data, support hybrid and multi-cloud journeys, and improve operational efficiencies for their clients. LightEdge's data centers and expert engineering support deliver 24/7 uptime and robust cybersecurity to ensure continuous business operations.

📋 Description

• Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers • Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach • Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms • Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure • Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs • Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system • Collaborate with internal teams to improve platform performance and overall customer experience • Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

🎯 Requirements

• Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role • Proficiency with Veeam or Commvault backup systems • Working knowledge of AWS and/or Microsoft Azure backup services • Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment • Experience working within defined support workflows and documentation standards • Strong written and verbal communication skills with a customer-focused mindset • Ability to remain composed and effective in high-pressure situations