Client Success Manager

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $94.3k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $23M Debt Financing on 2016-08

Consulting • Healthcare • Logistics

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Design and present solutions for enterprise clients • Onboard clients and grow and retain enterprise client relationships • Create ongoing client relationships and drive product/service adoption • Improve client experience through proactive consultation and gap analysis • Develop new business opportunities with existing clients by promoting company products and services • Use consultative selling techniques and represent service and product implementation at enterprise level • Communicate, present, and influence key stakeholders at all organizational levels • Create medium- to long-range plans and strategies to protect, grow, and diversify client relationships • Identify root causes of customer churn and client dissatisfaction • Respond directly to client issues and adapt to unexpected situations • Apply customer engagement models ranging from high-touch to low-touch • Update clients on new tools, products, and offerings and provide demonstrations • Guide clients through onboarding processes, initiatives, working sessions, and presentations • Create client deliverables including playbooks and marketing materials and respond to RFPs/RFIs • Understand case-level and program-level client requirements • Develop implementation plans for new products and services • Create team training materials and serve as a visible leader • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree (Masters or JD a plus) • 5 years of work experience with Sales, Sales Support, or project management experience • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base • Experience with enterprise level deployments and program management • Strong analytical and logical skills • Strong client empathy • Ability to build relationships with clients • Ability to affect and influence change with clients • Outstanding organizational skills and ability to multitask • Ability to problem-solve and change course/re-plan when issues arise or situations lack clear parameters • Ability to scope and understand a client’s case and program level goals and needs and develop a plan around them • Ability to deliver detailed/complex information clearly • Ability to assist Sales in proposals and presentations and upsell Lighthouse products • Strong technical writing and presentation skills • Ability to foster positive and professional relationships at all levels internally and externally • Ability to delegate work to Client Services, Advisory Services, and other departments

🏖️ Benefits

• Medical, dental, and vision insurance • 401k with company match • Company-paid Life & AD&D insurance • Company-paid short- and long-term disability • Telemedicine • Wellness plans • Flexible PTO program • Paid volunteer days • Voluntary accident, hospitalization, and critical illness insurance • Pet insurance • Annual bonus or incentive program