Conversational AI, NLP Specialist

🔥 4 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 25%

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Linda Werner & Associates, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Linda Werner & Associates, Inc. is a woman-owned technical consulting and staffing firm with over 25 years of experience specializing in placing skilled professionals in technical communication, project management, development, and related consulting roles. The company focuses on personalized, relationship-driven recruitment and consultant placement for client projects, emphasizing cultural fit, long-term relationships, and candidate fulfillment.

📋 Description

• Design, develop, evaluate, and optimize conversational AI solutions, intelligent assistants, and automated workflows • Apply NLP techniques, machine learning methods, statistical analysis, and text representation approaches for classification and intelligent automation • Partner with engineers and applied research scientists to develop scalable algorithms and reliable AI systems • Integrate AI capabilities with APIs, databases, enterprise applications, and existing business systems • Establish technical direction and best practices for conversational AI architecture, evaluation, and performance optimization • Support AI proof of concepts, pilots, and production solutions • Analyze business processes to identify opportunities for AI-driven improvements, automation, and operational efficiency • Evaluate workflows, dependencies, decision paths, and exceptions to determine automation strategies • Support workforce optimization initiatives involving Salesforce and related enterprise technologies • Translate business objectives into technical requirements, functional specifications, and implementation plans • Develop process flows, conversational diagrams, documentation, and user stories • Prioritize technical initiatives based on business value, feasibility, resources, and expected impact • Liaise between engineering teams, business stakeholders, product partners, and technical leadership • Lead project workstreams and coordinate cross-functional teams • Facilitate requirements gathering, solution reviews, technical discussions, and implementation planning • Communicate AI concepts, technical recommendations, and evaluation results to technical and nontechnical audiences • Guide stakeholders through solution demonstrations, pilot results, and implementation decisions • Contribute to roadmaps, delivery estimates, prioritization, and execution • Develop and execute evaluation strategies for AI accuracy, reliability, usability, and business effectiveness • Conduct functional, quality assurance, usability, A/B, and pilot testing • Establish success criteria and performance indicators • Identify failure scenarios, edge cases, and workflow exceptions • Analyze testing outcomes and user feedback to guide continuous improvement • Promote responsible, user-centered AI practices supporting secure, reliable, and scalable solutions

🎯 Requirements

• 5+ years of hands on experience developing, implementing, or optimizing conversational AI, NLP, or related AI solutions • Demonstrated experience building AI assistants, chatbots, intelligent workflows, or similar AI powered capabilities • Strong understanding of conversational AI architecture, machine learning concepts, NLP techniques, and AI evaluation methodologies • Experience translating complex business requirements into technical specifications and scalable solutions • Proven ability to work directly with engineering teams while effectively communicating with business stakeholders • Experience evaluating business processes and identifying opportunities for intelligent automation and workflow optimization • Ability to develop detailed process documentation, workflow diagrams, functional requirements, and technical specifications • Understanding of user centered design principles, conversational experiences, and UX best practices • Experience coordinating technical projects or leading cross functional initiatives • Strong analytical, problem solving, communication, and stakeholder management skills • Ability to work independently, manage competing priorities, and drive initiatives from concept through delivery • Experience with Salesforce or Salesforce Service Cloud preferred • Experience supporting workforce optimization, HR technology, employee services, or enterprise automation initiatives preferred • Familiarity with Workday, ServiceNow, knowledge management platforms, or enterprise case management systems preferred • Experience working with large language models (LLMs), AI agents, and related AI development platforms preferred • Familiarity with SQL, Python, or other scripting and data analysis tools preferred • Experience delivering conversational design documentation preferred • Prior experience leading a technical project, engineering pod, or cross functional delivery team preferred • Master's degree in Computer Science, Computational Linguistics, Engineering, Informatics, or a related field, or equivalent practical experience preferred • English language proficiency required • Must address US work sponsorship requirements

🏖️ Benefits

• Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance • 40 hours per week • 8 hour shift • Monday to Friday

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