Client Engagement Coordinator – Part Time, Temporary

🔥 4 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $26 - $29 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial • Educate caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica’s offerings • Ensure monthly intake goals are met or exceeded • Guide clients and their support persons through the beginning stages of the consumer-sales process • Provide engaging and comprehensive AAC device demos to consumers • Complete trial coordination calls with clients • Ensure documentation of all customer interactions within the company CRM

🎯 Requirements

• Bachelor's Degree in Communication Sciences and Disorders or a related field (preferred), or equivalent combination of education & experience • AAC Experience, strongly preferred • 2 years of B2C or B2B customer service experience • Proficiency with Microsoft Office and online chat tools • Experience with HubSpot or other CRM platforms (preferred) • Experience in sales and marketing, healthcare industry, or durable medical equipment (preferred) • Bilingual English/Spanish (preferred)

🏖️ Benefits

• Comprehensive benefits package • Opportunity for professional development • Commitment to fostering an inclusive and supportive workplace