Client Engagement Agent

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🕒 December 11, 2025

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Remote Office

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

Remote Office is an end-to-end remote-ops platform that helps Australian businesses find, hire, onboard, pay, and manage global remote teams. The company offers talent acquisition and vetting (including machine-led interviews and technical challenges), virtual HR and compliance support, onboarding, and ongoing team management and strategic consultation to optimize remote team performance. Remote Office operates a SaaS platform and a community of pre-vetted professionals to streamline global hiring while handling legal, payroll, and HR administration.

📋 Description

• Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals. • Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations. • Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail. • Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data. • Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills. • Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format. • Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately. • Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.

🎯 Requirements

• 3+ years of experience in appointment setting, client communications, or survey-based roles • Strong verbal and written communication skills • Excellent phone etiquette and a confident, friendly speaking tone • Exceptional listening and documentation skills • Comfortable using Excel and managing large volumes of client data • Highly organised, detail-oriented, and results-driven • Experience working in US time zones preferred

🏖️ Benefits

• Competitive compensation • Flexible work hours within the US time zone • A supportive, remote-first work environment • Long-term role with a stable, growing Australian client • Collaborate with international teams and expand your global experience