Customer Training and Success Specialist

🔥 12 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Deliver one-on-one and small group training for people with communication challenges and their care partners • Facilitate group training sessions through the Lingraphica Device Users Community • Provide adaptable training, from introductory sessions to ongoing check-ins • Teach both device mechanics and application in customers' daily lives • Document customer interactions and outcomes in the CRM • Identify and share recurring training needs, user feedback, and adoption challenges • Collaborate with Product, Sales, Marketing, and Support teams to improve the learner experience and inform future enhancements • Perform other projects and duties as assigned

🎯 Requirements

• Experience as a Speech-Language Pathologist or SLPA • At least 2 years of experience providing AAC training, clinical instruction, or related teaching/coaching experience • Expertise in AAC and communication partner training • Proficiency with Microsoft Office • Proficiency with Zoom or other virtual meeting platforms and/or experience with teletherapy • Strong ability to deliver clear, empathetic, and practical device instruction to individuals and groups • Ability to tailor training to different learning styles, personas, and knowledge levels • Ability to translate complex product functionality into simple, engaging training • Creativity in adapting training to diverse customer needs • Strong communication skills • Organized and proactive, with a focus on continuous improvement • Must be authorized to work in the U.S. as verified through E-Verify

🏖️ Benefits

• Remote work from a home office • Reliable and secure internet access for remote work • Comprehensive benefits package • Inclusive and supportive workplace • Reasonable accommodations for individuals with disabilities • No travel required for temporary positions