Educational Programs Administrator

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs. • Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials. • Works to schedule consumers for Communication Coaching sessions. • Ensures device shipments arrive in time for hands on educational activities. • Monitors cancellations and works with SLPs on rescheduling of scheduled activities. • Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions. • Coordinates loaner device recall when device demos /webinars have concluded. • Triages opportunities and customer issues and transfers to the appropriate team member. • Creates LG accounts for external SLP users. • Performs University-specific tracking and procedures. • Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values. • Collaborates with the Clinical Educators when needed for specific projects. • Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs. • Coordinates logistics and plans education events. • Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs.

🎯 Requirements

• Proficient in basic computer programs with willingness to learn new systems • Working knowledge of Microsoft Office 365 • Self-motivated • Organized, attention to detail • Excellent verbal, phone, and written communication skills • 1-2 years related customer service, sales, marketing and/or related administrative experience

🏖️ Benefits

• Comprehensive benefits package • Health insurance • 401(k) matching • Flexible work hours • Paid time off