IT Field Technician

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Links Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

👥 B2C

Healthcare • B2C

Links Healthcare is a CQC‑registered UK home care provider delivering personalised, occupation‑therapy-led and person‑centred care services across multiple Nottinghamshire and nearby locations. They offer live‑in care, visiting/domiciliary care, dementia care, complex care, palliative and respite care, supported living, overnight and overnight/overnight care, and occupational therapy services. Their team includes healthcare assistants, support workers, nurses and occupational therapists, and they focus on promoting independence and quality of life for adults and people with disabilities in their own homes.

📋 Description

• Configure and set up laptops and other endpoint devices for organizational end-users • Install operating systems, software, drivers, office productivity tools, and antivirus software • Configure network access, VPN, firewalls, and security settings • Provide first-level technical support for hardware, software, peripherals, and connectivity issues • Troubleshoot laptop performance, operating system, software, and network problems • Handle software upgrades, patches, and application troubleshooting requests • Maintain inventories of laptops, peripherals, configurations, serial numbers, and software installations • Guide users on proper laptop use and maintenance • Document and resolve user requests in the IT ticketing system • Configure encryption, password policies, and security updates • Collaborate with IT staff and departments on hardware and software rollouts and upgrades • Resolve escalated issues and perform in-depth troubleshooting with the IT team

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree or IT-related certification preferred • Proven experience in an IT helpdesk, desktop support, or technical configuration role • Hands-on experience installing laptop hardware and operating systems, including Windows and macOS • Strong knowledge of computer hardware, operating systems, and peripheral devices • Familiarity with software troubleshooting and network connectivity issues • Familiarity with security protocols, firewalls, and encryption technologies • Mobile device management (MDM) tools experience is a plus • Strong communication, problem-solving, and organizational skills • Ability to work independently and as part of a team in a fast-paced environment • Ability to travel heavily • Potential availability for after-hours urgent support

🏖️ Benefits

• On-site or remote flexibility • Full-time employment • Equal employment opportunities