VP Customer Success Engineering

🕒 June 26

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Linx Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

Cybersecurity

Linx Security is a modern Identity Security solution designed for enterprises. The Linx Identity Security platform empowers identity, security, and IT operations teams to manage the complete identity lifecycle. It offers a comprehensive approach to identity security, differentiating itself from legacy systems by organizing and revealing insights from complex identity data across an organization. With a focus on reducing identity attack surfaces and ensuring compliance, Linx seamlessly integrates with existing Identity Access Management stacks.

📋 Description

• Manage, coach, and develop a team of Customer Success Engineers. • Drive successful implementations in complex enterprise environments. • Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets. • Build and run a customer health and risk program and own renewal readiness. • Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases. • Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment. • Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers. • Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

🎯 Requirements

• 8+ years in customer-facing technical roles (CSE/TAM/SA/SE/PS/Support Engineering) in B2B SaaS, ideally in cybersecurity and/or identity. • 2+ years of people leadership experience managing technical roles (hiring, coaching, development). • Strong technical depth across enterprise SaaS implementation patterns: APIs, troubleshooting, logs/telemetry, basic scripting/automation. • Domain familiarity in identity security and governance and enterprise deployments. • Proven ability to build repeatable processes and scale a post-sales technical function (playbooks, metrics, enablement, hiring). • Comfort operating at multiple altitudes: deep technical dives with practitioners and outcomes/ROI conversations with executives. • Demonstrated ownership mindset for renewals and retention: health signals, risk management, and value realization. • Ability to thrive in a fast-paced, evolving early-stage environment. • Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).