Enterprise Architect

🕒 May 30

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

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ListEngage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

ListEngage is a Salesforce exclusive Marketing Cloud Full Stack Partner that focuses on driving digital transformation through data-driven personalization, AI integrations, and enhanced customer experiences. With over 20 years of experience, ListEngage helps businesses optimize their use of Salesforce technologies across various clouds, including Marketing Cloud, Service Cloud, and Data Cloud, to achieve ambitious marketing goals and deeper customer engagement.

📋 Description

• Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals. • Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives. • Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies. • Drive growth by identifying value driven opportunities within the existing customer base. • Lead the technical discovery process to assess current environments and recommend solutions based on best practices. • Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies. • Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions. • Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met. • Support pre/post-project activities, including customer discovery, training, and managed services. • Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth. • Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

🎯 Requirements

• 8+ years of experience in customer success, technical architect, or similar role within an enterprise SaaS environment • Bachelor’s degree in Computer Science, Engineering, or a related field • Proven experience architecting and delivering multi-cloud solutions, with strong proficiency in Salesforce clouds • Proven track record of identifying growth opportunities and driving revenue expansion within an existing customer base • Hands-on experience with cloud platforms, data integration, and CRM systems

🏖️ Benefits

• Competitive salary and performance-based incentives • Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional development and career growth • A collaborative and inclusive work environment