Service Technician II – IT Help Desk

Job not on LinkedIn

🕒 May 30

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Maxor National Pharmacy Services, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1926

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Debt Financing on 2014-01

Healthcare Insurance • Pharmaceuticals • SaaS

Maxor National Pharmacy Services, LLC is a healthcare company committed to transforming pharmacy care by connecting pharmacies, providers, and patients to enhance value and improve health outcomes. Established in 1926, it employs approximately 600 pharmacists and technicians across 42 states, offering various services including specialty pharmacy and pharmacy benefit management.

📋 Description

• Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems • Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals • Provide advanced hardware technical assistance and support • Troubleshoot and resolve system hardware, software, and communications failures and conflicts • Install, integrate, and configure new computer systems and hardware for users • Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures • Review, prioritize, and process problem reports; document the progress of projects. • Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing • Assist in multiple audits: Quarterly system access, software, licensing • Maintain a high-level quality of customer service standards in dealing with and responding to questions. • Perform other job-related duties as assigned. • Follow Procedures for call length, and escalation process • Resolve Tickets to meet set SLA’s

🎯 Requirements

• High School graduation or equivalent is required • Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred • 5+ years PC maintenance/repair, application software support • Knowledge of Microsoft Office software products required • Software and hardware certifications a plus • Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework • Retail pharmacy operations desirable • Experience working in a corporate business environment desirable • Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals. • Knowledge of a wide range of computer systems software, applications, hardware, and communications. • Ability to simultaneously coordinate and complete multiple projects. • Knowledge of advanced computer-troubleshooting techniques. • Ability to diagnose the nature and extent of a wide range of computer problems. • Ability to install and configure computer systems, hardware, and peripherals. • Ability to make administrative/procedural decisions and judgments. • Knowledge of customer service standards and procedures. • Demonstrated leadership potential. • Demonstrated ability to be self-motivated with a positive attitude. • Demonstrated ability to mentor co-workers to help the team succeed.

🏖️ Benefits

• Comprehensive mental health and wellbeing resources • Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums • Company-paid basic life/AD&D, short-term and long-term disability insurance • Rx, dental, vision, other voluntary benefits, and FSA • Employer-matched 401k Plan • Industry-leading PTO plan • And more!