Director, Patient Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

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LivaNova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems.

📋 Description

• Develop and execute strategic initiatives aligned with organizational goals • Create and manage dashboards to ensure proper metrics are in place throughout the organization • Oversee the design and delivery of core services including patient status updates, EOS notifications, prior authorization assistance, and benefits verification • Collaborate with external partners including healthcare providers and payors to ensure seamless patient support • Establish and monitor performance metrics to drive productivity and inform strategic decisions • Lead and manage the team, fostering a culture of accountability, collaboration, and excellence • Set clear goals, monitor team performance, provide coaching and feedback, and conduct performance evaluations • Recruit, onboard, and develop talent to build a high-performing organization • Manage budgets and resources effectively to support departmental objectives • Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements • Establish and maintain a robust system for tracking and reporting Patient Programs metrics, including key performance indicators, progress towards goals, among other relevant business intelligence • Utilize strong analytical, negotiation, and problem-solving skills to effectively address any challenges or barriers for the success of Patient Programs initiatives • Facilitate clear communication within the team and across internal business teams, ensuring alignment. • Partner with Commercial Operations peers and other internal teams on strategic initiatives. • Stay current with industry trends, regulatory changes, and best practices. • Ensure SOPs, training, and compliance standards are met across all patient-facing operations. • Develop and enforce policies that ensure compliance with HIPAA and other healthcare regulations. • Ensure team adherence to regulatory guidelines, privacy laws, industry best practices, the LivaNova Code of Ethics & Business Conduct and the LivaNova Human Imperatives.

🎯 Requirements

• 10+ years of experience in healthcare-related Patient Support programs • 10+ years of progressive leadership and team management experience • BA/BS degree in a related field • Strong background in managed care, case management, reimbursement, and health insurance • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Exceptional written, verbal, and presentation skills • Strong problem-solving abilities within complex and compliance-regulated operations • Demonstrated ability to influence, lead, and collaborate across teams.

🏖️ Benefits

• Health benefits – Medical, Dental, Vision • Personal and Vacation Time • Retirement & Savings Plan (401K) • Employee Stock Purchase Plan • Training & Education Assistance • Bonus Referral Program • Service Awards • Employee Recognition Program • Flexible Work Schedules