Technical Account Manager

🕒 July 1

🏄 California – Remote

🏄 California – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

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LiveKit

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔌 API

🤖 Artificial Intelligence

📡 Telecommunications

💰 Venture Round on 2022-09

API • Artificial Intelligence • Telecommunications

LiveKit is a platform designed to facilitate real-time AI and multimedia communications. It enables the instantaneous transmission of audio and video between language models (LLMs) and users, creating real-time multimodal experiences. LiveKit provides tools for developing voice AI, robotics, and livestreaming applications, with ultra-low latency and high resilience. It supports integration with telephony networks, simulating human conversation with advanced features like interruption handling and turn-taking cue detection. The platform is geared towards developers, offering SDK support across all major platforms, allowing applications to be deployed and scaled efficiently. LiveKit is open-source under Apache 2. 0 and offers robust security measures, including end-to-end encryption and compliance with GDPR, SOC2 Type 2, CCPA, and HIPAA.

📋 Description

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts. • Drive architecture reviews and design consultations to understand each customer's deployment. • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. • Quarterback the full LiveKit team behind each account. • Be the customer's voice inside LiveKit, translating field signal into product feedback. • Lead executive business reviews that connect platform health to business outcomes. • Spot expansion signal early and hand it cleanly to sales. • Build the playbooks for the engagement model for the company's most important accounts.

🎯 Requirements

• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or senior engineering role with heavy customer exposure. • A track record as the trusted technical voice for engineering customers. • Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. • Familiarity with real-time, distributed, or developer-platform systems. • Comfortable owning a portfolio with a proactive system for tracking customer health. • You communicate with precision in writing and in person, with engineers and executives.

🏖️ Benefits

• Competitive salary and equity package • Health, dental, and vision benefits • Flexible vacation policy