Leaves Administration Specialist, Bilingual – Spanish

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Lockton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🛡️ Insurance

🤝 B2B

💼 Consulting

Insurance • B2B • Consulting

Lockton is the world’s largest independent insurance brokerage. It provides insurance brokerage, risk management, and related advisory services to a wide range of clients across industries including aviation, automotive, food service, financial services, technology, transport, renewable energy, entertainment, and logistics. The firm operates globally with over 150 offices and partner offices, 13,556+ clients in 140+ countries, and 2,732+ insurance and risk specialists. Lockton positions itself as uncommonly independent, offering creative, entrepreneurial insurance solutions, and is authorised and regulated by the UK Financial Conduct Authority for its UK operations.

📋 Description

• Provide excellent customer service to employees regarding all aspects of absence management • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves • Provide employees/managers with information and assistance regarding potential leaves • Produce and track all required documentation • Assess, adjudicate, and track all FMLA claims and available time • Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves • Update employee records in the HR/Payroll system as appropriate • Escalate issues to the proper management resource as appropriate • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management • Consult with clients on best practices and policy reviews for compliance • Support new client onboarding process • Assist with client projects as needed

🎯 Requirements

• BILINGUAL REQUIRED - Spanish Speaking • A Bachelor’s Degree is required • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred • Knowledge of FMLA, State Leave regulations and requirements and ADA is required • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing • Legal right to work in the United States

🏖️ Benefits

• Referral Bonus: 2,000.000000