Director, Project Management – Resource Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $172.5k / year

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Provide strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services • Build a scalable delivery operating model improving project predictability, customer experience, portfolio visibility, financial performance, and resource utilization • Lead project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure • Establish decision rights, standards, and accountability across PMO, RMO, engagement managers, practice leaders, sales, finance, delivery teams, partners, and customers • Build capacity and demand management using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data • Define and maintain differentiated project delivery governance based on value, risk, complexity, customer impact, delivery model, and contractual exposure • Own portfolio health reporting and executive governance across delivery, financial, customer, schedule, scope, resource, and quality indicators • Lead project recovery efforts for high-risk or strategically important engagements • Govern delivery involving strategic vendors, subcontractors, and acquired organizations • Establish customer experience standards and proactive customer communication practices • Serve as executive sponsor or escalation leader for high-risk and strategically important engagements • Partner with sales and delivery leaders to restore customer confidence when engagements are at risk • Own PMO and RMO operating performance, budgets, workforce planning, productivity, and cost management • Establish governance for revenue, cost, budgets, estimates-to-complete, billing readiness, write-offs, change requests, and margin performance • Identify financial risks and lead corrective actions • Ensure scope changes and customer requests are evaluated and converted into approved change orders when appropriate • Monitor third-party labor usage, subcontractor performance, purchase-order coverage, and external delivery-resource costs • Provide executive portfolio reporting for fact-based decisions and timely intervention • Develop PMO and RMO workforce strategy, including capacity models, career paths, succession planning, hiring profiles, contractor use, and future skill requirements • Create differentiated project leadership capabilities across project coordinators, project managers, senior project managers, and program managers • Improve scheduling accuracy, utilization, resource-calendar reliability, and delivery continuity • Establish subcontractor qualification, onboarding, performance, and replacement standards • Build a culture of customer obsession, ownership, timely escalation, financial discipline, continuous improvement, and data-based decision-making • Improve project, financial, customer, capacity, and resource data quality and timeliness • Develop and execute automation and AI roadmaps for status reporting, meeting follow-up, risk detection, resource recommendations, scope-change identification, financial alerts, and project closure • Establish human review, data governance, access controls, and accountability for AI-enabled processes • Measure adoption, productivity gains, decision quality, customer impact, and financial value from platform and automation investments • Partner with sales, solution leaders, and delivery practices on complex opportunities and pre-sales delivery assumptions • Provide project leadership input into statements of work, delivery plans, resource models, dependencies, acceptance criteria, governance, and change-control provisions • Support integration, transition, and transformation initiatives requiring cross-functional program leadership • Act as senior PMO and RMO advisor to Services and company leadership • Directly supervise PMO Team Managers and Project Managers, including hiring, training, work assignment, performance appraisal, rewards, discipline, complaint handling, and problem resolution • Promote Logicalis's mission, values, customer service expectations, ethical conduct, and compliance with applicable laws and policies

🎯 Requirements

• Bachelor’s Degree in a related field; equivalent combination accepted • 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations • 7 or more years of leadership experience, including responsibility for managers and geographically distributed teams • Demonstrated experience leading a PMO, RMO, professional services operations function, or comparable delivery organization • Proven responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement • Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements • Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility • Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery • Strong executive communication skills and experience working with senior customer and internal leadership • Project Management Professional (PMP) or equivalent project/program management certification preferred • PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification beneficial • Customer obsession and ownership mindset • Financial and commercial acumen • Portfolio-level judgment and executive decision support • Ability to translate strategy into scalable operating processes and measurable outcomes • Exceptional communication, influence, negotiation, and conflict-resolution skills • Ability to lead organizational change and increase adoption of new processes, platforms, and ways of working • Strong analytical capability with a disciplined approach to metrics, data quality, forecasting, and continuous improvement • Ability to attract, develop, hold accountable, and retain high-performing talent • Ability to comply with applicable Federal, State, and Local laws and regulations and Logicalis policies

🏖️ Benefits

• Bonus • Equal Opportunity Employer • Inclusion and belonging commitment • Reasonable accommodations for individuals with disabilities