Infrastructure Technician – UC

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.

📋 Description

• Responsibilities include on-site troubleshooting of reported telephony issues • Working with the customers on MACD updates and changes • Working with internal house wiring connections, POTS lines, and other PBX integrations • Assisting the client with troubleshooting and repairs of a multitude of issues that may arise • Provides technical phone support for employees of corporate customers in a Cisco Systems based calling environment • Administers the day-to-day operations of support • Manages escalation procedures and ensure service levels are maintained • Oversees the work of vendors or maintenance staff to ensure that all reported issues are resolved or properly triaged • Utilizes trouble-ticket system to keep detailed transactional records of communication, problems, action taken, and mitigation or resolution updates • Performs project related tasks assigned by Project Manager • Tracks and monitors all assigned outstanding issues

🎯 Requirements

• Education : Trade School Certificate or Associate Degree in related field preferred • Hands on experience supporting Cisco System calling environment required • Hands on experience with Analog wall frame environments a plus (66 & 110 blocks) • Basic PBX experience preferred • Knowledge of basic computer and networking hardware and maintenance • Strong diagnostic and problem-solving skills • Detail-oriented and dedicated to excellence and customer satisfaction • Excellent written and verbal communication skills; ability to translate complex technology concepts into user-friendly terms • Exceptional organizational and time management skills; able to manage multiple priorities in a fast-paced environment • Must have transportation to be able to travel from site to site within North East Ohio • Strong working knowledge of Microsoft Office • Preferred certifications: Computing Technology Industry Association (CompTIA) A+ a plus • Any Vendor based certification for PBXs being supported

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Adheres to information security policies and best practices by limiting user system access based on business need-to-know