Service Desk Technician, Tier 1

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🕒 June 9

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Provides support via phone, e-mail and chat for various PC hardware and software applications. • Assists users in troubleshooting Outlook. • Provides support for Microsoft Operating Systems (Windows7, Windows 10). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately. • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords. • Assists users in adding and changing network printers. • Provides technical support for VPN connectivity issues. • Controls user’s computers utilizing remote access tools. • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations.

🎯 Requirements

• Education Trade School Certificate or Associate Degree in related field. • 1 year experience in call center or service desk environment. • Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support – multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills. • Experience navigating a knowledgebase. • Proficient use of Microsoft Office applications.

🏖️ Benefits

• None specified