
5001 - 10000 employees
Founded 1981
đ Manufacturing
đŚ Logistics
đź Consulting
Manufacturing ⢠Logistics ⢠Consulting
Logitech is a leading manufacturer of computer peripherals and software, known for its wide range of products including mice, keyboards, headsets, webcams, and gaming gear. The company focuses on providing high-quality devices designed for both productivity and gaming, catering to students, professionals, and gamers alike. Logitech also emphasizes sustainability in its manufacturing processes and offers excellent customer service, including warranties and easy returns.
đĽ 4 minutes ago
âˇď¸ Utah â Remote
đľ $68k - $89k / year
â° Full Time
đ Senior
đ§ Analyst
đŚ H1B Visa Sponsor
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5001 - 10000 employees
Founded 1981
đ Manufacturing
đŚ Logistics
đź Consulting
Manufacturing ⢠Logistics ⢠Consulting
Logitech is a leading manufacturer of computer peripherals and software, known for its wide range of products including mice, keyboards, headsets, webcams, and gaming gear. The company focuses on providing high-quality devices designed for both productivity and gaming, catering to students, professionals, and gamers alike. Logitech also emphasizes sustainability in its manufacturing processes and offers excellent customer service, including warranties and easy returns.
⢠Provide partner support and guidance ⢠Maintain documentation and facilitate knowledge sharing ⢠Identify gaps in existing processes and drive holistic solutions ⢠Serve as primary contact and escalation point for B2C and B2B partner support queries ⢠Partner with internal teams to resolve customer concerns and issues ⢠Create and maintain partner support playbook with workflows, processes, procedures, and FAQs ⢠Track incoming support tickets to identify recurring friction points and propose preventive fixes ⢠Collaborate with Finance to validate and resolve claim discrepancies ⢠Operationalize Channel Partner Program pricing policies ⢠Maintain accurate data, logs, and approval tracking for corporate compliance ⢠Collaborate between Business and IT on Salesforce opportunity management, quoting, and Sales Operations systems and process improvements ⢠Formulate and test system enhancements during QA and UAT ⢠Identify bugs, provide insights, and offer practical solutions to IT and business partners ⢠Interact with Sales, Marketing, and Finance management across Logitech for Business teams
⢠Self-starter with demonstrated initiative and ability to work under pressure and appropriately prioritize ⢠Strong business acumen and ability to apply business context to analytical responsibilities ⢠Keen attention to detail ⢠Leadership and decision-making ability with accountability for daily details ⢠Accountability for compliance requirements and accuracy ⢠Strong experience using Excel and related analytical tools ⢠Previous experience in Oracle R12 and/or SFDC preferred ⢠Proven ability to identify challenges and drive efficiencies at the intersection of business processes and IT systems ⢠Prior experience in sales support, customer success, or deal desk ⢠Exposure to project management and/or participation in project implementations ⢠Bachelor's degree in business, finance, economics, or related field preferred ⢠Minimum 5 years of experience with transactional systems and business operations
⢠Comprehensive and competitive benefits packages ⢠Flexible working environments ⢠Medical Coverage ⢠Dental Coverage ⢠Vision Coverage ⢠Traditional and Roth 401(k) Plans ⢠Flexible Spending Accounts ⢠Employee Share Purchase Plan (ESPP) ⢠Basic and Additional Life Insurance ⢠Disability Coverage ⢠Adoption and Surrogacy Assistance ⢠Tuition Reimbursement Plans ⢠Commuter Benefits ⢠Paid Time Off ⢠Paid Holidays ⢠Bereavement Leave ⢠Paid Parental Leave ⢠Wellness Programs ⢠Health Savings Account Plans ⢠Access to Expert Medical Opinions ⢠Identity Theft Protection ⢠Breast Milk Delivery to Nursing Mothers on Business Travel ⢠Access to a Group Legal Plan ⢠Donations Matching Programs ⢠Employee Product Discounts ⢠Access to Auto, Home, and Pet Insurance ⢠Remote work flexibility
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