Operations Mortgage Trainer

Job not on LinkedIn

🔥 19 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $68k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Longbridge Financial, LLC (NMLS# 957935)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏠 Real Estate

💰 $259k Seed Round on 2013-12

Finance • Real Estate

Longbridge Financial, LLC is a top-ranked reverse mortgage company dedicated to helping older adults explore home equity options through reverse mortgages. With a variety of products like the Home Equity Conversion Mortgage (HECM) and Longbridge Platinum, they offer personalized financial solutions for seniors. Longbridge Financial takes pride in offering exceptional customer service, ensuring satisfaction through guidance and tailored mortgage options. The company is committed to transparency and fostering a strong relationship with its clients, providing valuable insights and support to manage finances during retirement.

📋 Description

• Support Longbridge Financial’s training and education program for Operations team members • Design, develop, and deliver onboarding, process, systems, product, compliance, and soft-skills training • Facilitate engaging virtual and in-person training sessions • Manage new-hire onboarding programs and training schedules • Develop training for new products, processes, technologies, and operational initiatives • Partner with Operations leadership, the Head of Operations, and subject matter experts to identify training needs and learning gaps • Conduct training needs analyses and provide coaching, refresher training, and performance support • Meet regularly with Operations senior leaders to align training priorities with business needs • Create and maintain job aids, process guides, presentations, eLearning modules, knowledge assessments, and instructional videos • Review and improve training content and prepare refresher courses • Maintain current knowledge of products, systems, policies, procedures, and regulatory requirements • Evaluate training effectiveness using assessments, observations, feedback, and performance metrics • Track training participation, completion, and performance data using the LMS and other reporting tools • Increase competency and productivity through group and individual training interventions

🎯 Requirements

• Bachelor’s degree required, or an equivalent combination of learning and development certification, education, and experience • 3+ years of training and/or education experience • At least two years of experience in the mortgage industry • Reverse mortgage experience preferred • Direct experience with loan processing desired • Ability to develop and deliver instructor-led, virtual, and self-paced training programs • Experience creating job aids, process guides, presentations, eLearning content, assessments, and reference documentation • Knowledge of adult learning theories and training techniques and technologies • Experience partnering with business leaders and subject matter experts to develop and maintain training curricula • Strong knowledge of mortgage products, loan origination processes, operational workflows, systems, and regulatory requirements • Working knowledge of RESPA, TILA/TRID, and HECM guidelines • Familiarity with loan origination and servicing systems such as QR, MeridianLink, ICE, LoanBridge, Salesforce, or similar platforms preferred • Experience using Learning Management Systems and eLearning development tools such as Articulate 360, Scribe, Camtasia, or similar platforms • Ability to analyze training effectiveness through feedback, assessments, quality reviews, and performance metrics • Ability to work in a fast-paced environment under time constraints and manage multiple projects • Core skills include training delivery and facilitation, curriculum development, coaching and mentoring, presentation skills, data analysis and reporting, relationship management and problem-solving, adaptability, organization, time management, attention to detail, and continuous learning • Ability to read, analyze, and interpret procedures, manuals, policies, and regulations • Above average oral and written communication, customer service, and analytical skills • Intermediate working knowledge of Word, Excel, and MS Outlook

🏖️ Benefits

• Medical, dental, vision, FSA/HSA • Voluntary products and discounts • 401(k) with company match • Paid time off • Paid holidays • Company-paid life insurance • Professional growth and career paths • Team-building events and friendly competitions • Bonus eligible • Remote work with periodic on-site travel for in-person sessions