Developer Success Engineer

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Developer Relations (DevRel)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Loop

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2021-07

eCommerce • SaaS • Enterprise

Loop is a comprehensive returns management platform designed for eCommerce brands. It helps businesses optimize operations related to returns, post-purchase experiences, and reverse logistics. The platform offers features like automated returns, fraud prevention, exchanges, insights, and workflows, which are customizable to fit any brand's needs. Loop integrates seamlessly with popular applications, especially those on Shopify, and allows businesses to handle millions of returns efficiently, driving customer loyalty and retaining revenue. The company's service is scalable, secure, and supported by an enterprise-level service delivery team.

📋 Description

• Guide external developers through Loop's APIs and help them plan their integrations before they start building. • Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform. • Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client. • Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly. • Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed. • Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live. • Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience.

🎯 Requirements

• 2-4 years of experience as a software engineer, with exposure to APIs, integrations, and developer-facing platforms. • Comfortable working with modern web stacks; experience with PHP/Laravel is a plus, though we hire for aptitude over specific stack. • Can write clear, useful technical documentation, including API references, step-by-step guides, and tutorials, and care about making complex things approachable. • Familiar with e-commerce ecosystems and have hands-on experience with webhooks, event-driven patterns, or third-party integrations. • Energized by working directly with developers, translating technical complexity into actionable guidance. • Curious about AI tooling and how it can improve the developer experience. • Operate with intensity and hold a high bar; for your own work and for the people around you. You give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal. • Can share examples of learning from mistakes, asking for help, and growing through feedback.