Services Project Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $17 - $29 / hour

⏰ Full Time

🟢 Junior

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lowe's Companies, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🛒 Retail

Retail

Lowe's Companies, Inc. is a home improvement company offering a wide range of products and services for home renovation and maintenance. With a focus on providing opportunities and career paths in corporate, store, supply chain, and technology sectors, Lowe's aims to grow and succeed as a team. The company is headquartered in Mooresville, North Carolina and is committed to equal employment opportunities. Lowe's is known for its signature gable mansard design, and offers a variety of positions across different fields within the company. Lowe's serves a diverse customer base and provides a supportive work environment for its employees.

📋 Description

• Answer inbound calls from customers, service providers and stores to provide installation job support. • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. • In coordination with stores and customers, arrange product delivery to ensure work can begin on time. • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. • Drive for results by consistently achieving goals and completing tasks/activities on time. • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. • Adapt to a fast-paced environment with evolving process enhancements. • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

🎯 Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable • 1-3 years' experience in a customer facing role • Bachelor's degree Related field (Preferred) • 1 year Experience in project coordination OR experience in remodeling or construction industry (Preferred) • 1 year Experience working in a Project Management function (Preferred) • Experience in contact center environment (Preferred)

🏖️ Benefits

• For information regarding our benefit programs and eligibility, please visit our benefits page.