Clinical Operations Support Specialist

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LucidHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

LucidHealth is a leading company in the field of radiology, dedicated to empowering physicians to provide better patient care by offering innovative technology solutions and developing strong network partnerships. With a focus on the future of radiology, LucidHealth has developed RadAssist, a proprietary technology that revolutionizes radiology workflows. The company is actively seeking to hire both onsite and remote radiologists, and it partners with other organizations for joint venture projects and professional services to meet the diverse needs of its clientele. LucidHealth is committed to enhancing clinician well-being and optimizing clinical policy and organizational standards across its network of practices.

📋 Description

• The IT Clinical Operations Support Specialist serves as a key liaison between physicians, customers, and IT Operations. • This role is responsible for delivering high-quality support, facilitating communication, and ensuring a positive technology experience across clinical operations. • The Specialist fosters an environment that embraces new technologies and industry best practices, using these tools to enhance efficiency, elevate service delivery, and support the organization’s commitment to exceptional patient care. • Gather required information for dictation (prior images/reports, clinical history, missing images, missing/incomplete orders). • Assist with voice recognition software issues (addendums, accession fixes, correction of errors). • Push PET, cardiac, and SPECT images to Mirada workstations (for all non-OH sites). • Notify sites of unplanned LucidHealth software downtime. • Ensure images are complete and match orders in PACS (COUG, HMA).

🎯 Requirements

• Associate degree in Health Information Technology, Healthcare Administration, Radiologic Technology, Information Technology, or related field preferred. • High school diploma or GED required. • 2–3 years of experience in a healthcare setting, radiology environment, or clinical operations role preferred. • Experience working with imaging systems such as PACS, RIS, dictation systems, or similar medical imaging platforms preferred. • Customer support or help-desk experience in a clinical or IT environment highly beneficial. • Experience working with ServiceNow or another ticketing system preferred. • Prior experience in data entry, workflow coordination, or administrative support within a fast-paced healthcare organization strongly preferred.

🏖️ Benefits

• Remote work environment • Opportunities for growth and development