Continuous Care Coach

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Lumata Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Lumata Health is a healthcare company that provides a Continuous Care Program aimed at improving patient outcomes for those with vision-threatening conditions such as diabetic retinopathy, macular degeneration, and glaucoma. Their services include support from JCAHPO-certified Care Coaches and an Intelligent Engagement platform that helps healthcare practices reduce patient no-shows by an average of 30%. Lumata Health's approach includes engaging patients between visits, coordinating transportation, assisting with prescriptions, and educating patients to enhance care collaboration. Their services are fully covered by Medicare and commercial payers, focusing on improving adherence to care plans and reducing the workload on in-office staff. Since 2017, Lumata Health has been partnering with healthcare systems and insurers to manage chronic eye diseases effectively.

📋 Description

• Manage the patient caseload and communicate as frequently as necessary • Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care • Communication with home health agencies and other community services utilized by the patient • Collection of health outcomes data and registry documentation • Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living • Assessment and support for treatment regimen adherence and medication management • Identification of available community and health resources • Facilitating access to care and services needed by the patient and/or family • Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service • Development, communication, and maintenance of a comprehensive or disease-specific care plan • Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers • Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone • Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support • Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to promote healthy exchanges of crucial information • Perform other duties as assigned to support Lumata Health’s goals and objectives.

🎯 Requirements

• 2+ years of work experience in eye care preferred • MUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation- Required • Proficient with Electronic Medical Record (EMR) systems, preferred

🏖️ Benefits

• Medical, Dental and Vision • Paid time off • Parental leave • more additional benefits