Implementation Director

🕒 April 29

🇺🇸 United States – Remote

💵 $113.8k - $154.5k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lumeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lumeris is a company focused on providing value-based care solutions within the healthcare industry. With over a decade of leadership in this field, Lumeris partners with health systems to improve patient outcomes and drive financial success through tech-enabled solutions. Their platform supports population health management, clinical delivery transformation, and payer contracting, offering comprehensive solutions for acute, post-acute, and high-risk patient management. Lumeris is recognized for creating significant cost savings and achieving excellent patient outcomes, including a 5-star CMS rating for its Medicare Advantage Prescription Drug Plan.

📋 Description

• Provide functional ownership, strategic direction, and influence across all implementations • Coach, mentor, motivate, support, and develop cross-functional team members • Guide creation of client implementation models and support development of technical solutions • Lead or oversee implementations through successful conclusion while meeting timeline, resourcing, and budget parameters • Establish priorities, communicate program expectations, and provide program updates • Coordinate strategic development, operational planning, and implementation planning with internal and external stakeholders • Oversee cross-functional project teams through direction, delegation, and removal of obstacles • Coach program team members and client subject-matter experts to achieve strategic and operational implementation goals • Report timeline or scope deviations and facilitate positive resolutions • Ensure initiative documentation processes are followed • Maintain and version key deliverable templates and tracking mechanisms • Ensure processes, systems, tools, and resources support program initiation, planning, execution, monitoring, and transition to support and maintenance teams • Ensure risk mitigation and impediment resolution processes are followed; escalate risks and impediments when necessary • Identify and implement program management process improvements • Support adoption of new solutions and continuously improve implementation approaches and deliverables • Contribute to standardizing the transition from implementation to ongoing operations • Lead end-to-end implementations of Lumeris's Tom platform inside health systems, from kickoff through go-live and transition to Customer Success

🎯 Requirements

• Bachelor's degree or equivalent • 12+ years of related experience in a Project Management Office, Healthcare Management Consulting, or an equivalent position in the Healthcare Industry, or the knowledge, skills, and abilities to succeed in the role • Highly skilled at overseeing multiple large complex health plan programs or projects • Executive presence with excellent interpersonal, negotiating, influencing, facilitation, organizational, prioritization, judgement, and conflict resolution skills • Solid understanding of program management methodologies, such as Agile, Waterfall, Scrum, and Six Sigma • Proven ability to apply business process methodologies and best practices to ambiguous and complex business and technical problems • High-caliber analytical, problem-solving, and critical thinking skills • Top-notch collaboration skills with the ability to foster strategic relationships and partner with cross-functional teams • Excellent communication and presentation skills • Ability to set and foster strategic direction • Demonstrated ability to guide, develop, motivate, and direct team members and internal/external partners • Ability to identify and resolve impediments, mitigate risks, develop detailed timelines, perform resource allocations, and run internal and external meetings • Strong technical acumen • Experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools • Ability to travel 10-25% to client sites and other locations as directed by business need • Must be authorized to work in the United States; visa sponsorship is unavailable • Advanced degree preferred • PMP and/or PMI-ACP certification preferred

🏖️ Benefits

• Medical, Vision and Dental Plans • Tax-Advantage Savings Accounts (FSA & HSA) • Life Insurance and Disability Insurance • Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) • Employee Assistance Program • 401k with company match • Employee Resource Groups • Employee Discount Program • Learning and Development Opportunities • Performance-based incentive and/or equity may be available depending on the position • Approved COVID-19 vaccination coverage/requirement for personnel interacting with at-risk members or prospects