Enterprise Customer Success Manager

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Lumos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

Lumos is an autonomous identity platform that uses agentic AI to govern access for humans, non-human identities (NHIs), and AI agents across enterprise environments. The platform (branded around an AI core called Albus) automates identity governance tasks—access reviews, just-in-time access, joiner/mover/leaver lifecycle management, role mining, and NHI discovery/remediation—through always-on AI agents and a marketplace of prebuilt agents. Lumos integrates with hundreds of systems, positions itself as a SaaS solution for enterprise identity/security teams, and emphasizes continuous detection, remediation, audit evidence generation, and reducing manual IT work and standing privileges.

📋 Description

• Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. • Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities. • Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans. • Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption. • Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.

🎯 Requirements

• 7+ years of experience in Customer Success or a related customer-facing role • 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships • A demonstrated track record of directly owning and exceeding GRR and NRR targets. • Proven ability to build strong relationships and engage with senior stakeholders • Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences • Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps • Bonus: Experience in the identity or security space, or a background working in high-growth startup environments

🏖️ Benefits

• Remote-first culture – Work from anywhere within ±4 hours of Pacific Time. • Medical, dental & vision insurance – 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution. International benefits align with local standards. • Mental health support – Access to mental health resources and support. • Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge. • Life & disability insurance – Life insurance, short-term disability, and long-term disability coverage available. • Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work. • Parental leave – Up to 16 weeks of paid parental leave for expecting parents. • $1,000 annual learning stipend – An annual budget for courses, books, conferences, and certifications. • Company & team offsites – Company and team bonding trips throughout the year, fully covered by Lumos. • 401(k) with matching – Employer 401(k) matching to help you save for the future.