Patient Access Liaison

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LUX Infusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.

📋 Description

• Monitor monthly insurance eligibility and authorization status for assigned active patients • Review CareTend queues and ensure all authorizations are current and on file before service delivery • Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians • Notify Reimbursement Specialists when new benefits verification or prior authorizations are required • Serve as the primary point of contact for patients, providers, and field partners regarding benefits and authorization questions • Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams • Communicate potential delays proactively to downstream teams • Document patient, provider, and internal communications accurately in systems of record • Track referral status, volume, and workload metrics to organize daily activities and meet service goals • Support PAL-Pending duties as needed to ensure intake coverage and continuity

🎯 Requirements

• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies • Experience delivering high-quality customer service to patients and healthcare providers • Familiarity with electronic health records or pharmacy patient management systems • Proficiency in medical or pharmacy terminology • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • Moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint • High school diploma or equivalent • Willingness to travel up to 5% as needed • Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments is a bonus • General understanding of insurance benefits, payer requirements, and verification processes is a bonus • Familiarity with infusion therapy workflows and patient needs is a bonus • Participate annually in required legal and ethical compliance training • Comply with LUX Infusion’s legal, ethical, and compliance policies • Adhere to standards and procedures in the LUX Infusion Compliance Manual • Refrain from unethical or unlawful behavior • Ability to prioritize competing demands and manage multiple tasks effectively • Ability to assist directly or coordinate assistance to ensure access to LUX Infusion services for individuals with disabilities • Physical ability to occasionally stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, hear, and lift or move up to 25 pounds; required vision abilities include close, distance, color, peripheral, and depth perception, and adjusting focus

🏖️ Benefits

• Purpose-driven work with direct patient impact • Patient-first, collaborative intake environment • Close partnership with clinical, reimbursement, and pharmacy teams • Opportunities to grow your expertise while supporting meaningful care journeys