Billing Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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Luxury Presence

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

Real Estate • Marketing

Luxury Presence is a company that specializes in providing real estate professionals with top-tier digital solutions. They offer award-winning real estate website designs and expert marketing solutions aimed at helping agents, teams, and brokerages grow their business and build their brand. Their platform includes tools for IDX home search, property websites, digital CMA, SEO services, content marketing, advertising, and social media management. Trusted by over 20 of the top 100 Wall Street Journal agents, Luxury Presence empowers real estate professionals to attract more business through beautiful and functional digital experiences.

📋 Description

• Manage and develop teams responsible for customer billing support and billing QA. • Own the end-to-end order-to-cash billing process. • Lead resolution of escalations and payment disputes (chargebacks). • Own collections efforts, including overdue invoices, deactivations, and bad debt tracking. • Build reporting that provides visibility into billing performance, collections, and client health.

🎯 Requirements

• 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business. • Experience managing teams and driving accountability against service levels and performance expectations. • Experience with an AI native billing platform preferred, but not required. • Extremely detail-oriented - you catch what others miss and have strong follow-through. • A roll-up-your-sleeves operator who is productive without close oversight • Proactively improves processes and follows through to execution. • Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs. • Resourceful and self-sufficient, with the initiative to solve problems and find answers. • Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change. • Trusted cross-functional partner and go-to expert for billing related matters. • Comfortable working across billing systems, spreadsheets, and reporting tools. • Strong written and verbal communication skills. • Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.