Access Center Triage RN

Job not on LinkedIn

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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👻 Ghost score 10%

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Lehigh Valley Health Network

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Lehigh Valley Health Network is a comprehensive healthcare system that is now part of Jefferson Health, one of the top 15 not-for-profit health systems in the United States. It offers a wide range of medical services, including primary care, urgent care, and specialized institutes like the Lehigh Valley Topper Cancer Institute and the Lehigh Valley Heart and Vascular Institute. LVHN provides extensive care solutions, including video visits, second opinions, and a network of doctors and clinicians in numerous locations. It emphasizes education through residencies and fellowships and prioritizes patient-centric services such as lab testing and women's health care. The network also focuses on innovation, offering clinical trials and advanced therapies like CAR-T Cell Therapy.

📋 Description

• Provide triage telephone service to identify patients with high-risk conditions • Provide telephonic triage to help callers determine the appropriate level of care • Facilitate care coordinator and virtual monitoring services within identified business areas • Follow workflows, utilize protocols, and engage resources to support patients and customers • Direct callers to appropriate care levels and provide healthcare advice and education • Maintain medical records and accurately file patient charts and reports • Support symptom assessment, determine acuity, provide symptom-management information, and educate patients • Coordinate care across settings, ensuring labs, studies, and referrals are completed and results are discussed with patients • Evaluate patient situations, including chief complaint, vital signs, and mental status, to estimate illness or injury severity • Prepare and transmit medical information • Liaise among customers, patients, physicians, public members, hospital staff, programs, and resources • Refill prescriptions and place orders for appropriate testing and laboratory work

🎯 Requirements

• Associate’s Degree in Nursing • 5 years experience in nursing (acute care, ED, medical office, telephone triage) • 2 years previous clinical acute care hospital experience/urgent care • Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance • Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment • Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention • Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols • Must exercise judgement in dealing with sensitive, confidential information • Skill in making triage decisions and responding quickly and calmly in emergency situations • American Heart Association Basic Life Support certification — State of Pennsylvania • RN — Licensed Registered Nurse, State of Pennsylvania • Colleagues advancing from LPN to RN with a minimum of 2 years experience within the department are eligible • Bachelor’s Degree in Nursing (BSN) preferred

🏖️ Benefits

• Full-time employment • Evening shift schedule (3P–11:30P Monday–Friday with holiday rotation)