Care Continuum Partner

Job not on LinkedIn

🔥 4 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

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Lehigh Valley Health Network

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

Healthcare Insurance

Lehigh Valley Health Network is a comprehensive healthcare system that is now part of Jefferson Health, one of the top 15 not-for-profit health systems in the United States. It offers a wide range of medical services, including primary care, urgent care, and specialized institutes like the Lehigh Valley Topper Cancer Institute and the Lehigh Valley Heart and Vascular Institute. LVHN provides extensive care solutions, including video visits, second opinions, and a network of doctors and clinicians in numerous locations. It emphasizes education through residencies and fellowships and prioritizes patient-centric services such as lab testing and women's health care. The network also focuses on innovation, offering clinical trials and advanced therapies like CAR-T Cell Therapy.

📋 Description

• Serves as the main liaison between the patient, family, and clinical team • Coordinates, navigates, and schedules all aspects of patient care • Participates in pre-visit planning for smooth operations • Provides support regarding referral management and intake • Coordinates complex appointments across patient continuum of care • Conducts patient outreach and follow-ups on appointment needs • Communicates using various platforms including telephone and virtual solutions • Facilitates communication among clinical care teams and supportive services • Creates a warm and welcoming environment for patients and families

🎯 Requirements

• High School Diploma/GED • 2 years experience interacting with patients • 3 years experience working in a complex health system environment or related field • Ability to handle numerous tasks at the same time • Superior customer service skills • Working knowledge of basic computer functionality • Effective and professional written and verbal communication • Ability to maintain strict confidentiality • Critical thinking skills and solutions-focused approach

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Employee wellness programs