IT Specialist – Service Desk Support, Systems Administrator

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $75k - $89k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lynker

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🔬 Science

Consulting • Science • Engineering

Lynker is a premier science, engineering, and technology company that specializes in providing innovative solutions in weather and climate science, marine/ocean science and engineering, and space weather and space climate. The company partners with governments, communities, and industries to deliver impactful services that address global environmental security and economic prosperity. By leveraging a team of skilled scientists, engineers, and educators, Lynker tackles some of the nation’s most important missions and challenges, while also focusing on training, communications, and outreach for effective environmental policy and compliance.

📋 Description

• Provide advanced technical support for users at the Space Weather Prediction Center (SWPC) • Identify, troubleshoot, and resolve technical problems involving workstations, laptops, mobile devices, and peripherals • Respond to and resolve advanced Service Desk tickets within defined SLAs and customer satisfaction thresholds • Manage user accounts in Active Directory and Google Workspace, including permissions, groups, and MFA • Perform client-system and server patching, upgrades, imaging, and Windows configuration management • Provision desktop, laptop, and mobile devices, including endpoint security and configuration management agent installation • Maintain National Critical Systems and Business Enterprise System desktops, laptops, and telephony platforms for 24/7 operational availability • Manage equipment inventory, labeling, tracking, receiving, sanitization, decommissioning, and reporting • Provide user training and guidance on system access, operating system usage, cybersecurity, and best practices • Install and support networked conference-room A/V systems, computers, cameras, projection devices, and telephony • Assist senior system administrators with network authentication, server troubleshooting, security audits, and compliance • Research technical specifications, provide cost quotes, and validate equipment orders for procurement • Support physical movement, deployment, and decommissioning of hardware assets • Assist the Property Manager with inventory tracking and asset audits • Follow documented technical procedures and complete assignments independently or under general guidance • Support operational continuity for the 24/7 space-weather forecasting mission • Administer email and endpoint encryption platforms • Support broad IT infrastructure initiatives

🎯 Requirements

• At least a Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution • At least 3 years of experience in related areas • 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment • Strong working knowledge of Windows operating systems, including Windows 10/11 and prior versions • Knowledge of Microsoft Office Suite • Knowledge of endpoint configuration management and security tools • Experience with endpoint encryption, MFA, and IT security compliance practices • Proficiency in troubleshooting hardware, software, desktop deployment practices, and network connectivity • Familiarity with Service Desk trouble-ticketing systems and escalation workflows • Strong customer service and communication skills • Ability to support users ranging from entry-level employees to scientists and senior executives • U.S. Citizen or Green Card Holder status required • U.S. Citizen must have lived in the U.S. for 3–5 years prior to application • Desired: experience supporting IT services in a 24/7 operational environment or within a federal agency • Desired: familiarity with NOAA/NWS IT and computing standards, COOP plans, cybersecurity standards, and configuration management requirements • Desired: working knowledge of scripting or automation tools for Windows-based IT systems and mobile devices • Desired: experience supporting conference room A/V equipment and VOIP telephony • Desired: relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate • Must indicate citizenship or Green Card status in the cover letter

🏖️ Benefits

• Comprehensive healthcare for the employee at no monthly cost • Medical, prescription drug, dental, and vision coverage • Personal Time Off (PTO) policy plus paid holidays • Highly competitive compensation plan regularly calibrated against industry and location benchmarks • 401(k) retirement plan with company matching • Employee Stock Ownership Plan (ESOP) • Flexible spending accounts • Employee assistance program (EAP) • Short- and long-term disability insurance • Life and accident insurance • Tuition assistance/Training/Workforce improvement reimbursement per year • Spot bonuses for exceptional performance • Annual Employee Recognition Awards with bonuses • Employee Referral Program • Free centralized, self-directed Learning Management System • Personalized career growth plans for every employee • Team-oriented work environment • Lynker is an employee-owned company • Long-term contract opportunity