Operations Manager, Mental Health Evaluations

🔥 22 minutes ago

🇺🇸 United States – Remote

💵 $106k - $162.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Manage a team of 6+ • Serve as the primary operations day-to-day point of contact and liaison for the clinical team • Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement. • Implement and manage quality assurance metrics that align with best practices, SLAs, etc. • Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise • Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making • Support headcount planning and forecasting based on projected business needs and evolving program demands • Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes • Represent Lyra in engagement with external behavioral health organizations and customers

🎯 Requirements

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team • Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse) • Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution • Strong project and team management skills • Passion for transforming mental health through technology with a human touch

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!