Regional Operations Support Manager

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Southern Home Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🏠 Real Estate

👥 B2C

Retail • Real Estate • B2C

Southern Home Services is a nationwide company specializing in providing top-quality home services including air conditioning, heating, air quality, plumbing, electrical, and smart home solutions. The company is focused on acquiring and operating successful home service companies across the United States, ensuring a high standard of workmanship and customer satisfaction. With a team of highly skilled technicians, Southern Home Services aims to handle everything from minor repairs to major service needs, maintaining transparency and fairness in pricing along with flexible financing options. Their commitment to customer-first philosophy is underscored by their fair pricing, superior service, and a satisfaction guarantee.

📋 Description

• Partner with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA. • Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA. • Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs. • Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins. • Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes. • Ensure adherence to SoOps operational blueprint across dispatching, sales, and service. • Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs. • Ensure safety training completion and adherence to safety protocols through collaboration with stakeholders. • Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion. • Partner with branch managers to clear residual 30/60/90-day outstanding balances.

🎯 Requirements

• 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform. • Proven success transforming underperforming branches into high-margin, highly compliant business units. • Fluent with Microsoft Word, Excel and PowerPoint. • Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.

🏖️ Benefits

• Reliable, Year-Round Work • Weekly Paychecks • Paid Time Off and Paid Holidays • Comprehensive Medical, Dental and Vision Benefits • Company Matched 401k